Magento 2 Commerce RMA

$199.00
Available
SKU
magento-2-rma

A returned merchandise authorization (RMA) can be granted to customers who request to return an item for replacement or refund. Typically the customer contacts the merchant to request a refund. If approved, a unique RMA number is assigned to identify the returned product. In the configuration, you can either enable RMA for all products or allow RMA for only certain products. The Returns grid lists the current returned merchandise requests (RMAs) and is used to enter new return requests.

ScandiPWA is a headless application and it requires a compatibility extension with conventional Magento 2 extensions to serve them for PWA applications. Specifically, it provides a GraphQL and React component to let the client-side render the application to be able to interact with the back-end of the extension. ScandiPWA rewrites Magento front-end, so it needs to replace the front-end layer of a usual Magento 2 extensions and this extension is providing exactly this.

DISCLAIMER

This extension is standalone covering both Magento back-end and ScandiPWA front-end parts.

ScandiPWA version: 3.0.0-beta.4
ScandiPWA Compatibility
 

A returned merchandise authorization (RMA) can be granted to customers who request to return an item for replacement or refund. Typically the customer contacts the merchant to request a refund. If approved, a unique RMA number is assigned to identify the returned product. In the configuration, you can either enable RMA for all products or allow RMA for only certain products. The Returns grid lists the current returned merchandise requests (RMAs) and is used to enter new return requests.

RMAs can be issued for simple, grouped, configurable, and bundle product types. However, RMAs are not available for virtual products, downloadable products, and gift cards.

By default, RMA requests can be submitted by customers from the storefront. Requests to return individual items are managed by the Enable RMA attribute, which is managed in the Advanced Settings section of each product record, under Autosettings. By default, the configuration settings are applied to the product. If Enable RMA is set to “No,” the product does not appear in the list of items that are available for return. An RMA can be generated only if there is an item in the order that is available for return. Changes to the value of the Enable RMA attribute apply to both new and existing orders.

To enable RMAs:

  1. On the Admin sidebar, click Stores.

  2. In the Settings section, choose Configuration.

  3. In the Sales section in the left panel, choose Sales.

  4. Expand the RMA Settings section.

  5. Configure RMA settings:

    • Set Enable RMA on Storefront to Yes.

    • Set Enable RMA on Product Level to Yes.

    • Set Use Store Address to one of the following values:

      • Yes – Send returned products to the store address.
      • No – Enter an alternate address for product returns.

  6. Click Save Config.

 

Customers can use either of the following to request an RMA from the storefront:

As a best practice, make sure to include a description of your RMA requirements and process in the store’s policy.

Customer Experience

To request an RMA

  1. In the footer, click Orders and Returns.

  2. Enter the order information:

    • Order ID
    • Billing Last Name
    • Email
  3. Click Continue.

  4. Below the date, click Return.

  5. Choose the Item to return.

  6. Enter the Quantity to Return.

  7. Set Resolution to one of the following:

  8. Set Item Condition to one of the following:

    • Unopened
    • Opened
    • Damaged
  9. Set Reason to Return to one of the following:

    • Wrong Color
    • Wrong Size
    • Out of Service
    • Other

More Information
ScandiPWA Version 3.0.0-beta.4
Magento Version 2.3.5 EE
Product Name Magento 2 Commerce RMA
Short Description

A returned merchandise authorization (RMA) can be granted to customers who request to return an item for replacement or refund. Typically the customer contacts the merchant to request a refund. If approved, a unique RMA number is assigned to identify the returned product. In the configuration, you can either enable RMA for all products or allow RMA for only certain products. The Returns grid lists the current returned merchandise requests (RMAs) and is used to enter new return requests.

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